Provide first-line support and troubleshooting for electronic/digital and Online/Mobile Banking products
Perform routine account audits and regular data maintenance on member accounts to ensure records are accurate and resolve discrepancies.
Troubleshoot and assist staff with issues concerning misappropriated loan payments, deposits, payroll deductions, and other electronic transactions that may need clarification and correction.
Assist with processing returned unpaid items, documenting accounts, and notifying members via appropriate correspondence.
Assist with testing new core host release updates and aid in the development, testing, and implementation of new deposit operations products, procedures, and workflows.
Assist with processing IRS Backup Withholding
Provide support for Safe Deposit Box program
Provide support for Notary program
Respond to member & staff requests, problems, and concerns regarding deposit operations related products, policies and procedures
Perform manual adjustments to accounts when processing errors cannot be reversed electronically
Collaborate with IT and other departments to optimize systems and workflows
Monitor and analyze transaction trends to identify opportunities for improvement
Other duties as assigned.
QualificationsRequired Experience: 2 years of previous experience in deposit operations or related banking experience.
Required Education: High school education
Preferred Education: Bachelor’s degree from an accredited college or university.
Skills/Abilities
Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
Ability to handle sensitive information with discretion and confidentiality.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and experience with HRIS software.
Ability to work effectively both independently and as part of a team.
Demonstrated problem-solving skills and ability to prioritize tasks in a fast-paced environment.
Basic understanding of deposit products, services and regulatory requirements.
Strong knowledge of ACH, EFT, and check processing.
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Banking
Referrals increase your chances of interviewing at BayPort Credit Union by 2x
See who you know
Get notified about new Operations Representative jobs in Newport News, VA.
Sign in to create job alert
Similar jobs
Customer Service Representative, Peaco*ck
Customer Service Representative, Peaco*ck
Peaco*ck
Orlando, FL
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
Washington, DC
Customer Service Representative (Remote)
Customer Service Representative (Remote)
Nestlé Health Science
Bridgewater, NJ
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
San Francisco Bay Area
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
Henderson, NV
Customer Service Manager
Customer Service Manager
Capgemini
United States
Customer Service Representative
Customer Service Representative
Insight Global
Las Vegas Metropolitan Area
Customer Service Representative
Customer Service Representative
Insight Global
Atlanta Metropolitan Area
Customer Service Representative
Customer Service Representative
Truly Free
Michigan, United States
Remote Customer Service Representative
Remote Customer Service Representative
Booking with Brooke
Queens, NY
3rd shift, 11pm-7am- Customer Service Representative - Remote
3rd shift, 11pm-7am- Customer Service Representative - Remote
Get.It Recruit - Administrative
St Louis, MO
Customer Service Representative
Customer Service Representative
Canal Cartage Company
Greater Houston
Customer Service Representative
Customer Service Representative
Insight Global
United States
3rd shift, 11pm-7am- Customer Service Representative - Remote
3rd shift, 11pm-7am- Customer Service Representative - Remote
Get.It Recruit - Administrative
St Louis, MO
Customer Service Manager - Entry Level
Customer Service Manager - Entry Level
Linking Minds
Baton Rouge, LA
Customer Service Representative - Immediate Start
Customer Service Representative - Immediate Start
Evergreen C
Cleveland, TN
Customer Service Representative (Hybrid - 1x weekly on site)
Customer Service Representative (Hybrid - 1x weekly on site)
Boca Raton, FL
Customer Service Representative, Medicare Pharmacy (Remote)
Customer Service Representative, Medicare Pharmacy (Remote)
Molina Healthcare
United States
Customer Service Representative - Work From Home New Jersey
Customer Service Representative - Work From Home New Jersey
CVS Health
Trenton, NJ
Customer Service Representative
Customer Service Representative
Plantation, FL
Customer Service Representative
Customer Service Representative
Bolivar, OH
Customer Service Representative
Customer Service Representative
Moon Moments
East Los Angeles, CA
Remote Inbound Customer Service Representative
Remote Inbound Customer Service Representative
Insight Global
United States
Customer Service Representative
Customer Service Representative
Next Generation Marketing, Inc.
Hayward, CA
Customer Service Manager (Entry Level)
Customer Service Manager (Entry Level)
Mela Group Inc
Carson, CA
Customer Service Representative - Remote, ME (Kayce)
Customer Service Representative - Remote, ME (Kayce)
Introduction: My name is Saturnina Altenwerth DVM, I am a witty, perfect, combative, beautiful, determined, fancy, determined person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
