Spectrum Outage in Helena, Alabama (2024)

The latest reports from users having issues in Helena come from postal codes 35080.

Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.

Problems in the last 24 hours in Helena, Alabama

The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Helena and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Spectrum users through our website.

1. 

   Internet (62%)

2. 

   Wi-fi (15%)

3. 

   TV (9%)

4. 

   Total Blackout (7%)

5. 

   E-mail (4%)

6. 

   Phone (2%)

Live Outage Map Near Helena, Shelby County, Alabama

The most recent Spectrum outage reports came from the following cities:Birmingham, Bessemer, Hoover, Helena, Pelham, Alabaster, McCalla and Maylene.

City	Problem Type	Report Time
Birmingham	Internet	10 hours ago
Birmingham	Wi-fi	12 hours ago
Birmingham	Phone	19 hours ago
Birmingham	Internet	2 days ago
Birmingham	Internet	2 days ago
Birmingham	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectrum Issues Reports Near Helena, Alabama

Latest outage, problems and issue reports in Helena and nearby locations:

• Bhrett McCabe, PhD (@DrBhrettMcCabe) reported a minute agofromHoover, Alabama

  I have had to start all my webinars with the following disclaimer “please be prepared if my signal goes out for my internet. It is like our lives now, the harder you try to have consistency, the more inconsistent it is” - stinks to have a product you cannot trust @Ask_Spectrum

• Ryan Spann (@rspann18) reported 3 minutes agofromHoover, Alabama

  Once again, I cant stress this enough, never stay at the Kenzie Apartments, and never use @GetSpectrum . Thanks for coming to my TedTalk.

• William Mac (@SlickTide1) reported 5 minutes agofromHoover, Alabama

  @eveuhxx @Ask_Spectrum Agreed...price goes up service goes down.

• John Stamps (@John_Stamps) reported 8 minutes agofromHoover, Alabama

  @GetSpectrum every time your tech leaves my service is no better or worse. One thing you are good at is excuses. Actually you are exceptional in that respect.

• John Stamps (@John_Stamps) reported 10 minutes agofromHoover, Alabama

  @GetSpectrum if you didn’t have a captive customer base you would be out of business.

• Greg Bass (@golferbass) reported 11 minutes agofromHoover, Alabama

  Let’s go @Ask_Spectrum .. internet out for over 4 hours .. trying to work from home and no service isn’t helping .. you are now an essential service .. thanks

• Torri 🧡 (@TorriBitch) reported 13 minutes agofromBirmingham, Alabama

  INTERNET* @GetSpectrum ***** fix my damn internet

• Glenn Kinstler (@gkinstler) reported 14 minutes agofromBirmingham, Alabama

  @Ask_Spectrum I tried resetting the box but still have the problem.

• j.davis (@DEEZY_TriPPy) reported 18 minutes agofromBessemer, Alabama

  @Ask_Spectrum Man **** y'all I wanna watch the game I pay good money for my cable

• Harry Long (@harry_long) reported 24 minutes agofromBirmingham, Alabama

  @Ask_Spectrum The RedZone channel looks like it’s being broadcast from Studio54. Please fix. All other channels that I care about are fine. But this is the only one I want to watch on Sunday.

• Coughing more and going out less Alexander (@jackiealexander) reported 25 minutes agofromVestavia Hills, Alabama

  @Ask_Spectrum I spoke to y’all twice last week about my service. I was told there would be a note placed in my file and no service interruption. Woke up and no Internet and I need to work.

• Posey (@JPosey316) reported 30 minutes agofromHoover, Alabama

  @Ask_Spectrum hi. We’ve had issues all day with internet service. It’s running very slow and we are unable to stream or use much internet.

• Mark Cummings (@Mark590) reported 36 minutes agofromBirmingham, Alabama

  @Ask_Spectrum I have received THREE telemarker calls from Spectrum in the last 2 hours. I already have your service at home and work, but Im seriously considering changing now! Get it TOGETHER!!

• KB Love (@kristythemoo) reported 37 minutes agofromAlabaster, Alabama

  @GetSpectrum awful customer service. Waiting 34 minutes on hold

• Blessedx2 (@Trulyurse) reported 38 minutes agofromShannon, Alabama

  It’s crazy I’m paying for service to work from home and can’t work because the service always out. Damn you @Ask_Spectrum @GetSpectrum And to add to the inconvenience they don’t provide emails to submit to your employer. @amazon I can’t work because @Ask_Spectrum don’t work.😠

• Alan Marchman (@alanmarchman) reported 40 minutes agofromAlabaster, Alabama

  Ahh, 5 to 6 pm. That special time every evening when the @GetSpectrum internet proclaims, 'to hell with this' and goes down. Honestly, resetting my cable modem is the highlight of my day.

• AMC A-List Member (@Ryanwtking) reported 43 minutes agofromHoover, Alabama

  @Ask_Spectrum service down in 35244.

• Kaushal Kakadia (@KaushalKakadia) reported 47 minutes agofromBirmingham, Alabama

  2 ******* weeks @GetSpectrum and this sh*t still isn’t fixed, smfh the worst service I’ve seen in a long ass time.Finally a rep was suppose to show up today come to find out after holding for 30 mins that he apparently rescheduled without notice and will show up tomorrow..

• KelariCuddles (@KelariCuddles) reported 54 minutes agofromBirmingham, Alabama

  @VapinGamers @Ask_Spectrum Spectrum told me my internet would have issues due to all the tropical storms wonder if that applies to you too

• KB Love (@kristythemoo) reported 57 minutes agofromAlabaster, Alabama

  @GetSpectrum so the customer service rep just told me that everyone has to wait as long as I have...35 minutes ...great to know everyone gets crappy service

Spectrum Issues Reports

Latest outage, problems and issue reports in social media:

• BeachGal (@GWillie1968) reported 7 minutes ago

  @ibcag @Ask_Spectrum I saw a blurb on the news about Chinese hackers and something about taking advantage of known router issues. Victims were not named.

• Eric (@EricBlackmore) reported 7 minutes ago

  @caa1000 You know who your legacy TWC customers are, the right thing to do would have been to inform them of an upcoming outage … when, where, why … and credit their statements for the time they are without the service they pay for. Discovering it through vailed error messages not cool.

• Kadie Farrow (@kadie1326) reported 8 minutes ago

  @Ask_Spectrum Is there any time frame for the fix?

• SJ (@permos1982) reported 10 minutes ago

  @Ask_Spectrum How do I receive a credit for the app being down all day and when will it be restored?

• VII.XI.XCVI (@TooSweet___) reported 11 minutes ago

  @GetSpectrum , WTF YALL GOT GOING ON? 🤬🤬🤬🤬🤬

• The Dude Abides (@Cantor82) reported 11 minutes ago

  @Ask_Spectrum why is the app not working? Why did account numbers have to change? The app hasn't worked since at least noon today

• Fred Hall (@fred__hall) reported 15 minutes ago

  @Ask_Spectrum So - did your IT guys even test the new system before deploying it? Most of the day without the TV and still not even a f*cking ETA on a fix. You guys really suck. I’ll be DMing my info once your system works again - so I know how much credit to ask for.

• Diane Matthews (@DianeMa99296699) reported 16 minutes ago

  @Ask_Spectrum Spectrum is the worst streaming platform ever. #SPECTRUM @Ask_Spectrum

• Adam aka Sensei (@the_adam_samuel) reported 20 minutes ago

  @Ask_Spectrum Fix your service already or give an explanation. People pay way too much money for this to be down this long with no reason why or how long it's going to take to be back up. Completely unacceptable.

• WolfPac Stockertaker (@wwwaterboy11) reported 20 minutes ago

  @Ask_Spectrum hi spectrum. Your TV app isn’t working; and you better start working on getting it back up. I pay 160$ a month for your garbage services. Fox ur **** or I’m leaving!!!