Frequently asked questions
Bringing KGH under the Maersk visual identity means we will elevate our ability to improve the trade performance and operational efficiency of our customers’ businesses. You can expect the same commitment to delivering the best service possible, now with even easier access to a greater selection of products and services flexible to your needs.
From 30 June 2023, you can expect the following:
- No changes to terms and conditions of current KGH contracts and agreements
- Digital documentation changed to carry the Maersk logo and colours
- Visitors to the KGH website will be automatically redirected to a dedicated welcome page that can help you find you way around Maersk.com
- KGH staff switch to using their Maersk email addresses (their KGH accounts will stay active for a period to ensure a seamless transition)
- Beginning of visual changes to physical documentation plus the appearance of border offices, including signage, which will be completed later this year
Changes to the legal entity and billing information will differ from country to country. You will receive at least a month’s notice of any changes that may affect you.
If in doubt, we encourage you to check your most recent invoice or bill to ensure the details match those in your systems.
There will be no changes to the terms and conditions of your current KGH contracts and/or agreements. You don’t need to take any further action.
Yes, in the lead up to 30 June 2023, staff have been gradually shifting to using their new Maersk email addresses. KGH email addresses will remain active until further notice to ensure the transition is smooth.
We kindly ask you to whitelist the Maersk domain to ensure emails are not treated as spam. This means adding them to your list of safe senders and domains in your system settings.
The decision to move to a unified visual identity under Maersk was taken with you, our customers, in mind. Some of our products and services may change, but we will be able to offer you an even greater range of products and services adaptable to your needs. One thing that won’t change is our commitment to working with you to improve your business’ trade performance and operational efficiency.
If you need help finding the right product or service, please reach out to our teams. They are standing by to help.
In transitioning to a unified Maersk, the goal is not to increase prices. Instead, bringing KGH and other brands under Maersk’s visual identity means we can offer you the best of our combined organisation and easier access to a larger selection of products and services adaptable to your needs.
We have a welcome page for KGH customers new to Maersk.com. This will help you find all the information you need about our products and services. There is also a step-by-step guide to booking on Maersk.com.
Wherever possible, you will continue to have access to the same team or representatives from KGH at Maersk. You can reach them via their new Maersk email addresses or their KGH addresses. KGH email accounts will remain active for a period to ensure a smooth transition.
To ensure you receive all future communication, please whitelist the @maersk.com and @lns.maersk.com domains. This means adding them to your list of safe senders and domains in your system settings.
Maersk has been present across many different levels of the transport and logistics supply chain for decades. Throughout this time, we have maintained a proven track record of protecting third-party sensitive data from being accessible to other parts of the Maersk organisation that compete with those third parties. We are and always will be committed to operating our business in compliance with all laws and we will handle your data with the respect and care that is required.
Maersk’s data ethics rules, which are applicable to all Maersk employees, are designed to ensure that we continue to appropriately handle confidential, sensitive, and competitively strategic information (CSI) of our customers’, including that of their suppliers and partners. Specifically, these rules are designed to prevent direct, indirect, and accidental access to third-party CSI and ensure that their data is appropriately handled, stored and access controlled within Maersk, to protect your trust.
To ensure data security, we operate with two differentiated data systems. This is visible by what email domain is in use, @maersk emails only work with Maersk products, whilst @lns.maersk.com work with third-party products and information.
No. We will respect and adhere to all legal and fiscal requirements and contract confidentiality, so customers can rest assured their information continues to be safe and secure. The company values that are a part of our DNA at Maersk, exist to build and protect the trust that you as a customer can have in us. It goes without saying that we will always deliver our promise to you in compliance with all laws.
